Terms of Service

1.1 These Terms of Service (hereinafter "Agreement") constitute a legal agreement between you and Nebula Global LLC, a limited liability company registered in the State of Colorado, USA (hereinafter "NeChat," "we," or "Company"), regarding your use of the NeChat customer service system (hereinafter "Service").

1.2 Please read this Agreement carefully before registering, accessing, or using our Service. By clicking the "Agree" button, checking the agreement checkbox, or creating an account, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

1.3 If you accept this Agreement on behalf of a company or other legal entity, you represent and warrant that you have full authority to bind that entity to this Agreement. If you do not agree to any terms of this Agreement, please do not use our Service.

1.4 We reserve the right to modify this Agreement at any time. Modified terms will become effective immediately upon posting on the website. Your continued use of the Service constitutes acceptance of the modified Agreement.

2.1 NeChat provides cloud-based multilingual intelligent customer service system services, including but not limited to:

• Online instant messaging and customer support features

• Multi-channel message integration (websites, mobile apps, social media, etc.)

• AI-powered translation services (supporting 100+ languages)

• AI customer service chatbot services

• Data analytics and reporting features

• Team collaboration and ticket management tools

2.2 Specific features and service limitations depend on your chosen subscription plan. Please refer to our pricing page for detailed feature descriptions of different plans.

2.3 We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time. For significant planned changes, we will provide 30 days advance notice via email or system announcement.

3.1 To use our Service, you must create an account. By registering, you agree to provide true, accurate, and complete information and to update it promptly when changes occur.

3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you discover any unauthorized use of your account.

3.3 You may not transfer or sell your account to any third party without our written consent.

3.4 We reserve the right to suspend or terminate your account in the following circumstances: violation of this Agreement, engagement in fraudulent or illegal activities, or prolonged inactivity (more than 12 months).

4.1 When using our Service, you agree to comply with all applicable laws and regulations and not to:

• Upload, post, or transmit any illegal, harmful, threatening, abusive, harassing, defamatory, pornographic, or otherwise objectionable content

• Infringe upon any third party's intellectual property rights, privacy rights, or other rights

• Distribute malware, viruses, or other harmful code

• Attempt unauthorized access to our systems or other users' accounts

• Use automated tools for mass data scraping or Service abuse

• Engage in any conduct that may impair the normal operation of the Service

4.2 We reserve the right to monitor Service usage and may take appropriate action upon discovering violations, including content removal, account suspension, or termination.

5.1 Some services require paid subscriptions. You agree to pay the applicable fees for your chosen plan. All fees are denominated in US Dollars (USD) unless otherwise specified.

5.2 We support various payment methods, including cryptocurrency (USDT). Specific payment methods are as displayed on the platform.

5.3 Subscription fees are prepaid monthly or annually. Subscriptions will automatically renew unless you cancel before the end of the subscription period.

5.4 All fees are non-refundable unless otherwise required by law or explicitly permitted by our refund policy.

5.5 If you fail to pay on time, we reserve the right to suspend or terminate your Service. Late payments may incur additional fees.

6.1 The NeChat Service and all its components (including but not limited to software, interface design, text, graphics, logos, etc.) are the intellectual property of Nebula Global LLC or its licensors.

6.2 This Agreement does not transfer any intellectual property rights to you. You receive only a limited, non-exclusive, non-transferable license to use the Service during your subscription period.

6.3 You retain all rights to content you upload or create through the Service. However, you grant us a license to use, store, and process such content to the extent necessary to provide the Service.

6.4 We respect the intellectual property rights of others. If you believe any content infringes your copyright, please contact us at [email protected].

7.1 We take your data security and privacy protection very seriously. Our data processing practices comply with:

• The European Union General Data Protection Regulation (GDPR)

• Applicable US privacy laws and regulations

• Our Privacy Policy

7.2 All customer conversation data is stored with AES256 encryption. Even NeChat technical personnel cannot access your conversation content.

7.3 We do not sell or rent your personal data to third parties. Data sharing is limited to situations necessary for providing the Service.

7.4 After account termination, your data will be processed according to our data retention policy. You may request to export or delete your data at any time.

7.5 For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

8.1 For users in the European Economic Area (EEA), we comply with GDPR requirements as either a data controller or data processor, as applicable.

8.2 Under GDPR, you have the following rights:

• Right of Access: You have the right to obtain a copy of your personal data we hold

• Right to Rectification: You have the right to request correction of inaccurate personal data

• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request deletion of your personal data

• Right to Restrict Processing: You have the right to request restriction of processing of your personal data

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format

• Right to Object: You have the right to object to processing based on legitimate interests

8.3 To exercise these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

8.4 If you have any concerns about our data processing, you have the right to lodge a complaint with the relevant data protection supervisory authority.

9.1 The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 We do not warrant that the Service will be uninterrupted or error-free, nor that it will meet all your requirements.

9.3 You understand and agree that you use the Service at your own risk. We are not liable for:

• Service interruptions due to force majeure

• Issues caused by third-party service providers

• Data loss or disclosure caused by your own actions

10.1 To the maximum extent permitted by law, Nebula Global LLC and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the theory of liability.

10.2 In no event shall our total liability to you exceed the total fees you paid to us in the 12 months preceding the claim.

10.3 Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

11.1 You agree to indemnify and hold harmless Nebula Global LLC and its affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable attorney's fees) arising from or related to:

• Your use of the Service

• Your violation of this Agreement

• Your infringement of any third-party rights

12.1 You may terminate your account at any time through account settings or by contacting customer support.

12.2 We may terminate or suspend your account for the following reasons:

• Violation of this Agreement

• Non-payment of fees

• Prolonged inactivity (more than 12 months)

• Legal requirements

12.3 Upon account termination, your right to use the Service terminates immediately. We may delete your account data, subject to applicable data retention laws.

12.4 Provisions of this Agreement that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, etc.) shall survive termination.

13.1 This Agreement is governed by the laws of the State of Colorado, USA, without regard to conflict of law principles.

13.2 For any disputes arising from or related to this Agreement, the parties agree to first attempt resolution through friendly negotiation.

13.3 If negotiation fails to resolve the dispute within 30 days, either party may submit the dispute to the state or federal courts in Denver, Colorado. Both parties consent to the exclusive jurisdiction of such courts.

13.4 Notwithstanding the foregoing, we reserve the right to seek injunctive relief in any court of competent jurisdiction.

14.1 Entire Agreement: This Agreement (together with the Privacy Policy and other referenced policies) constitutes the entire agreement between you and us regarding the Service.

14.2 Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver: Our failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

14.4 Assignment: You may not assign this Agreement without our prior written consent. We may assign this Agreement without restriction.

14.5 Notices: We may send notices to you via email, system announcements, or website updates.

14.6 Language: This Agreement may be available in multiple languages. In case of ambiguity, the English version shall prevail.

If you have any questions about these Terms of Service, please contact us through:

Company Name: Nebula Global LLC

Registered Address: 1359 S DREXEL WAY, LAKEWOOD, CO 80232, USA

Legal Matters: [email protected]

Customer Support: Telegram @nechatkfbot